SHIPPING & RETURNS

Shipping Policy

Shipping Information:
At SOBERON, we are continually evolving, always thinking about new ways to make our clients’ experience more enjoyable and efficient. We currently have retail prices that are FOB Fort Lauderdale, FL.  

 

The following should be taken into consideration:

  • The client should specify the final destination to ensure the proper handling of the order when placing an order.

  • Soberon can arrange shipping to a distribution center if required by customer, some extra charges may apply.

  • Soberon reserves the right to ship to their closest distribution center.

  • Shipping costs from any of our distribution centers will vary, quotes can be provided by emailing info.sales@emsoberon.com

  • An e-mail will be sent to the client notifying them when an order is ready to ship.

  • A tracking number will be provided once the order has been picked up from our warehouse by the carrier.

  • Order updates are estimates and can vary until an email is received confirming shipment.

  • Each item is securely packed prior to shipping but will not withstand negligent care.

 

The following is important information for our distribution center:

  • Florida Warehouse
    E M Soberon Inc

1340 Stirling Rd. suite 4B​

Dania Beach, FL 33004

954 921-7453

noemi@emsoberon.com

 

FREIGHT DISCLAIMER
Due to frequent freight issues, Taracea USA does not recommend shipping our merchandise with the following freight carriers unless the furniture is crated with wood:

  • UPS

  • FedEx

  • Any other Common Carrier

 

Orders will not ship via these carriers unless specific instructions and/or preferred carrier have been requested in writing by customer. Taracea USA is not responsible for merchandise damaged in transit. All claims must be made directly to the carrier by the Third Party Biller.

Return & Exchange Policy

No refunds. Standard order, special/custom orders, floor samples and sale goods are final sales and no refund will be given. Due to cost of material, customer deposits are non-refundable. In an event when an order is cancelled, an extra fee may apply against the balance of the order.  In the case that a return/ exchange is approved the cost of the Return and/or cancellations, packaging and shipping is responsibility of the client. Any cost associated with the return item will be deducted from the paid amount.